Returns & Refund Policy
Returns & Exchange Policy
At Missixteen, we want your shopping experience to be simple and hassle-free.
No Refunds
- We do not offer monetary refunds.
- Sale products are not eligible for return.
- Size exchange is available subject to stock availability.
Size Exchange
- Exchange request must be raised within 3 days of delivery
- Exchange shipping charges are payable by the customer.
- Request approval may take up to 48 hours.
- Products must be unused, unwashed and in original condition, with tags and packaging intact.
- Exchange Eligible For Size mismatch ,Wrong product received ,Manufacturing defect
Not Eligible For Exchange
- Innerwear
- Swimwear
- Accessories
- Customised/personalised products
- Used, washed, damaged or stained products
How to Exchange
- Raise your request through our Exchange/Return Portal or email us at [missixteen1999@gmail.com]
- After approval, the product will be picked up and inspected.
- Pickup will be attempted twice.
- If pickup cannot be completed, the customer will need to ship the product themselves.
- The complete exchange process may take 14–15 working days
Stock Availability
- Exchanges are subject to availability.
- If your requested size is unavailable, we may offer **store credit, a coupon, or an alternative product
RTO Policy
- Prepaid orders: ₹200 delivery + RTO charges apply for re-delivery.
- Partial COD orders: A new order must be placed. The partially paid amount is non-refundable
Customer Support
Our customer care team follows the same policy for all customers and cannot make individual exceptions. We appreciate your understanding and respectful communication.
For exchange-related queries:
📧[missixteen1999@gmail.com](mailto:missixteen1999@gmail.com)